The boss drives his men; the leader
coaches them.
The boss depends upon authority; the
leader on good will.
The boss inspires fear; the leader
inspires enthusiasm.
The boss says “I;” the leader, “We.”
The boss fixes the blame for the
breakdown; the leader fixes the breakdown.
The boss knows how it is done; the
leader shows how.
The boss says “Go;” the leader says
“Let’s go!”—H.
Gordon Selfridge
Are You a Leader or a Boss?
Illustration Topics